Hi all,
Some of our clients are having issues with Outlook 2013 and Office 365.
As per the title, when a user is trying to print an email or open a PDF inside an email, they are getting this error.
I have submitted a ticket to MS, but the response I got was it is MY network problem.
The users access their mail via a Citrix Netscaler site, which launches a XenApp shared desktop on a terminal server which has Outlook installed. All of our environment is 100% hosted in AWS.
To confirm that it wasn`t an issue within our AWS environment, I had the users turn on logging on a physical PC and access their mail this way.
Meaning, that it is a totally different network. However, they still get the same issue.
I have run into a wall with the MS support person as they keep saying it is my network.
I am looking for some advice as to what I can try next to identify where the issue is.
Looking forward to some meaningful feedback.