Hello,
We have a group of Windows server 2008 R2 desktop servers with Xenapp 7.6.
Office 2013 x64 is installed, a choice made half a year ago to solve a lot of Excel issues.
Of cource, a lot of other software is installed as well.
Now someone wants to play a Powerpoint presentation with an embedded MP4 video.
According to VLC it is a H264, MPEG-4 AVC file, 1280x720, framerate 25.
I know about the missing 64-bit codec issue.
I'm just wondering:
I extracted the video from the pptx file by opening it with an unzipper.
I see two times Windows media player installed, under Program Files and Program Files (x86).
If I start C:\Program Files\Windows Media Player\wmplayer.exe, I can see in the taskmanager that wmplayer is 64-bit (not *32 behind the process name). I can play the video.
So I assume that a 64 bit codex is present, otherwise the video wouldn't play. Is that assumption right? I also thought that if Media Player x64 can play the video, PP should be able as well. Is that idea wrong?
Still in PP I get the message "Cannot play media".
In attempts to get to a working situation from scratch I started with a fresh 2008 R2 server, installed Office 2013 x64 and at first got a different message while playing the video in PP: Codec not available.
That was before anything was installed. I then got it working by installing a standard k_lite codec pack.
Installing the k-lite codec pack on a copy of those production desktops didn't work. I get the idea that "Cannot play media" doesn't have anything to do with a missing codec, but something else...
Does anyone have an idea?