While adding the email account hosted with Rackspace, getting the following error.
1) Using Add account - entered all the information required - as described in the following URL.
http://www.rackspace.com/apps/support/portal/5899
Although the link above is for Outlook 2010, Rackspace support mentioned that it will work on Outlook 2013.
2) It displays two tasks after entering Configuration details - One on connecting to the Incoming POP3 server, which is successful. Another sending testing email - This is failing after trying some time.
With a message that please test your internet connection or contact your ISP. - Both of which is not an issue. Rackspace confirmed everything is good on their end - Kaspersky anti-virus is also allowed for all email incoming and outgoing.
Eventlog isn't showing anything either.
How to resolve the above error?
BhaktaVatsal