Hello All,
I'm hoping someone could help me solve this rather odd issue.
I have been looking around on these forums as well as other sites but we seem to be having an issue on a few newer machines where users running Windows 7 x64 and Office 2013 ProPlus are not able to mail merge successfully. These seem to be only happening
on our newer batches of machines (Optiplex 3040) vs. on our older machines (Optiplex 3010) that have the same configuration (OS and Office) which are working properly when performing the same mail merge. All machines are fully patched. All users are on a hosted
Exchange environment (MAPI).
I ran multiple tests, uninstalling Office 2013, rebooting, reinstalling it, fully patching it, removing AV and testing, but all it does is the same result, where it seems as if has worked but it does not. Nothing is in Outlook's sent items or Outbox.
We go to Mailings Tab > Start Mail Merge > Step-by-Step Mail Merge Wizard... and go through adding the excel file with the appropriate names to add onto the template and then we get to the point where we are presented with the option to send an electronic
message/email and supply the subject line and everything else, click OK and then nothing.
Any help would be greatly appreciated.
Thank you!