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opening Word document within Outlook 2013 hangs

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Office 2013

there is a Word 2010 document with a size of 103KB only. it was sent as an attachment.

when we open it from Outlook 2013, Word 2013 hangs. i have to use task manager to kill the process.

I tried opening it from webmail and Word 2013 hangs too (but it is able to recover; meaning after a while I was able to have control on Word 2013 and close it)

however, if i save the document first before opening it there's no problem. Office 2010 users also have no problem opening them even from within Outlook 2010.

is there a patch that we need to fix this?


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