Environment: Windows 7 Pro 64bit
Setup: Fresh install of Office 2010 64-bit from office 365 web site on a fresh install of Win 7 Pro 64bit.
Issue: I first launched Outlook and tried to link a new account to the client by putting in my email address and password. It seemed to take it, but a new dialog box keeps poping up asking me for my password (it shows the email address already filled in). It acts as if it does not like my password, but I know it is correct because I can log in and get my mail through the web access.
When after 5 or 6 tries, I press cancel, I get the error message " The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." Then I get a dialog box listing the Microsoft Exchange Server and Mailbox.
Steps to resolve:
I am at a total loss on how to resolve this issue, is there anyway to manually connect to M.E> as it is just saying the connection is unavailable. All of the other threads dealing with this issue have been no help. I can sign into my account at login.microsoftonline.net so I know the account is valid. I also receive email to my iPhone with the account and server. Any advice would be wonderful.
I went into Control Panel ->Mail, and deleted the profile. Then I tried to create a new profile and I got the same results as the first time through Outlook directly. Also, this is Windows 7 64 and office 64, but in Control Panel, it says Mail(32bit). This is a completely new install so I don't know why it is not working. I have performed this exact same install on a dozen machines over the last 2 years without a single hitch.
I checked my DNS records and everything seems to check out. I haven't changed anything in DNS for over a year.
I am out of the office so I cannot copy some of the registry entries as some of the other posts recommend.
I ran remote connectivity analyzer. I don't know what it is saying, but below are the things that seemed to be irregular:
1) Attempting to test potential Autodiscover URL https://X123.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
2)Testing TCP port 443 on host X123.com to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Any help would really be appreciated.
Tom