I've got a user who is trying to print a draft she's working on before sending it, but printing fails. If she does a "quick print" nothing happens. If she uses the Print menu the print button is greyed out and the preview pane says"The operation failed."
This only happens on one specific email chain.
And once the message has been sent, she can print it from the sent folder with no issue.
It seems to me as though something is interfering with rendering, but there's nothing out of the ordinary about the email thread. No attachments, a few inline logo images from one of the participant's company, and a small amount of colored text.
I'd appreciate any thoughts on this as I've looked around the web and found nothing even remotely similar in behavior.