Office 365 user unable to create Outlook profile

Hi

we have migrated some users to Office 365  , they can login to portal but cant create Outlook profile on their computer , 

while creating outlook profile they got prompt for password , but its not accepting their password 

i have tried below steps 

check auto discover file (it has correct entried)

2. tried to create Outlook profile manually using below link  , still no luck

http://blog.migrationwiz.com/2013/03/13/manually-configuring-outlook-for-office-365/

Any help ?

sandip