The Environment:
Tsfarm, 5 hosts + broker
60 users
Exchange 2013
Office 2013
The Problem:
When trying to send an excel file as an attachment, some users are getting the error: "General mail failure. Quit Microsoft Excel, restart the mail system, and try again."
It seems to be the same users getting this error no matter what RDS host they are connected to. Other users on the same host are not getting this error..
Troubleshooting tried:
-New outlook profile
-New roaming profile (and thus new HKLU hive)
Log entry is:
Microsoft Excel
Generel mailfejl. Afslut Microsoft Excel, genstart mailsystemet, og prøv igen.
P1: 100796
P2: 15.0.4535.1507
P3:
P4:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Office 15 Alerts" />
<EventID Qualifiers="0">300</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-04T10:09:00.000000000Z" />
<EventRecordID>1236</EventRecordID>
<Channel>OAlerts</Channel>
<Computer>RDSHOST2.domain.com</Computer>
<Security />
</System>
- <EventData>
<Data>Microsoft Excel</Data>
<Data>Generel mailfejl. Afslut Microsoft Excel, genstart mailsystemet, og prøv igen.</Data> <-It's a danish version.
<Data>100796</Data>
<Data>15.0.4535.1507</Data>
<Data />
<Data />
</EventData>
</Event>
Does anyone have a solution?