New x64 machine running Office Home & Business 2013 x86 OEM.
Originally, everything was running fine. Installed fine, set up fine, and ran fine. Inexplicibally, user calls stating when running ANY office app, it states "Something went wrong" and would not open (computer was only a few days old, no other mods/installations).
Tried:
- Online Quick Repair (same error)
- Online Full Repar (same error)
- Removal of product via KB2739501 (removed fine, now won't install)
Now product is removed. Ran FixIt KB2739501 twice and even removed Office folders in programs dir. When attempting to run ClickToRun installer, i get "Something went wrong". Really?
Tried x86 and x64 ClickToRun, no dice. Currently downloading the insanely massive offiline installer (because for some reason MS bundled x86 and x64 together... totally bright), but don't have any faith. User has been without Office apps for days. Scouring net notes MS has a recognized issue with the installer process and licensing, but various fixes that worked for others, doesn't work here.
Any thoughts?
Thanks,
Jeremy