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Office 2013 trial product key problem

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I've downloaded and installed a trial version of Office 2013 from TechNet.  When I get to the download screen on TechNet that provides me with a product key, I receive the following message:

"Your Product Key is: Please refresh your browser (F5) to receive your key "

This is a fresh install of Office (rather than upgrading a previous version).  I'm running Windows 7 Home Premium and browsing with Internet Explorer 10.  I press f5, which does not help.  I am logged into my TechNet account.  In Office, when given the option of entering the product key or logging into TechNet to activate, I get a message telling me that no office products are associated with this account. 

I posed this question to the Microsoft live chat helpdesk who redirected me here.  Any help would be appreciated.

John


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