Hello there,
I have MS Office 2013 installed on a Remote Desktop Sever running Windows Server 2012 R2. My client was using the mail merge feature for quite some time. A month ago it stopped working. The error message we are getting:
MS Word has stopped working,
Problem signature:
Event Name: BEX
Application: Winword.exe
Application Version: 15.0.5015.1000
Application Timestamp: 5a82a9d5
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Exception Code: c0000005
I followed recommendations how to fix the problem see below none of them fixed the problem.
Repair MS Office
Rename the source document to .doc instead of docx
Created a new source document
Modified Registry key for MS Word
Rename normal.dotx to .bak and create new normal.dotx
Restarted the server after
Please help! Thanks for any suggestions.
Manfred