I work for a mid sized company that i believe uses a outlook enterprise server for the company email system.
I'm currently setting up a third party web based issue tracking system that will auto generate issue records from the inbox of a dedicated email account, namely Issuetrak. this system will also auto populate fields in the database if the proper tags are in the subject line and body. I was wondering if it was possible to set up an email template and link it to the new outlook contact that will be created for the incoming emails.
The end result I'm looking for is that when an employee has a it issue, he selects the ITsupport email contact from the global address list and a email template automatically loads that request information with tags in the proper format.