Please can you help? My PC is running Windows 8 Professional Plus 64 bit. I downloaded and installed Microsoft Office 2013 32 bit and it worked perfectly until I changed my graphics card to an Asus Radeon HD6450 Silent. Since then, all
the programmes, Outlook, Word, Excel etc. have stopped working. I have Microsoft Office 2010 32 bit installed as well and that is still working fine.
I have tried removing COM Add-ins and have also repaired MS Office 2013 but neither have worked. I have read the KB article but the driver dlumd32.dll does not appear to be installed on my machine. All the applications will run in Safe Mode.
I have uninstalled Office 2013 and re-installed it but at the end of the installation I got the ‘Microsoft Office has stopped working’ message.
The event logs for each say:
EventData
outlook.exe
15.0.4433.1506
508fa723
atidxx32.dll
8.17.10.453
5064ffd8
c0000005
003c376c
e7c
01ce1cfcf2eb3b12
C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
C:\WINDOWS\SYSTEM32\atidxx32.dll
34205235-88f0-11e2-be82-002354da9f87
powerpnt.exe
15.0.4433.1506
508fa697
KERNELBASE.dll
6.2.9200.16451
50988950
e0000003
00014b32
1414
01ce1e86a1ccb5b6
C:\Program Files\Microsoft Office 15\root\office15\powerpnt.exe
C:\WINDOWS\SYSTEM32\KERNELBASE.dll
e773a04c-8a79-11e2-be83-002354da9f87
onenote.exe
15.0.4433.1507
509dd98c
unknown
0.0.0.0
00000000
c0000005
0166008c
de8
01ce1e86907c6cb7
C:\Program Files\Microsoft Office 15\root\office15\onenote.exe
unknown
d162f65f-8a79-11e2-be83-002354da9f87
outlook.exe
15.0.4433.1506
508fa723
atidxx32.dll
8.17.10.453
5064ffd8
c0000005
003c376c
b40
01ce1e867fe36df0
C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
C:\WINDOWS\SYSTEM32\atidxx32.dll
bf7330ec-8a79-11e2-be83-002354da9f87
IEXPLORE.EXE
10.0.9200.16482
50cfc9bf
atidxx32.dll
8.17.10.453
5064ffd8
c0000005
000135b4
9b8
01ce19d63a5e4f4c
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\SYSTEM32\atidxx32.dll
7b558297-85c9-11e2-be7e-002354da9f87