A week ago I bought a new laptop, Sony Vaio and it came with a free licence to download the full version of Microsoft Office Home&Student 2013. Yesterday I've tried to follow the instructions that it came with the licence; go to office.com click on the activate buttom and enter the 25 digit code. The main issue was that while trying to follow the steps I filled with the number and everytime I hit the "Introduction" tab, nothing happen, the page will just refresh and nothing was showing to download. I contacted Microsoft Tech Support online, and told him the issue. Kindly, this guy request the number and tried to check if there was an issue with the serial; after some research he told me that we might resolve the issue by remotely entering my computer but it'll cost me like $140! After, analizing the options the representative advised me to go to the store and request a new code 'cause this wasn't working... Today I went to the store store and request for a new licence, they gave me one and now trying to make this process again I get the same answer (it's quite weird that two different serial numbers are not working) so I wonder if there is something wrong about the activation website, or am I doing anything wrong in the process?
I'm from Argentina, so if somebody knows what's going on or can help me, please leave your comment! (either spanish or english)
Thank you very much!